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Frequently Asked Questions
Everything you need to know about Cognify Suite
Cognify Suite is an AI-powered Shopify upsell and checkout customization app. It helps e-commerce stores increase their Average Order Value (AOV) by an average of 23% using smart product recommendations, bundling, volume discounts, and post-purchase offers.
Our AI uses the same technology as ChatGPT (RAG + LLM) to understand your products at a semantic level. It reads your product titles, descriptions, and tags to find products that naturally complement each other - not just 'same category' matches, but items that make sense as a set.
Yes! Cognify is built from the ground up on native Shopify Functions and Checkout Extensibility. Unlike apps still using the deprecated Script Editor, Cognify is already 2026-ready. Your campaigns will continue working seamlessly when Shopify retires Script Editor on June 30, 2026.
Cognify offers 4 pricing tiers: Starter ($9/month for 0-100 orders), Growth ($29/month for 100-500 orders), Pro ($99/month for 500-2,000 orders), and Enterprise (custom pricing for 2,000+ orders). All plans include a 14-day free trial with no credit card required.
No! Unlike some competitors (like ReConvert which charges 0.75% of upsell revenue), Cognify uses a flat monthly fee with zero revenue share. This makes us more cost-effective for high-volume stores.
Cognify supports 20+ campaign types including: Frequently Bought Together, Cart Upsells, Post-Purchase One-Click Upsells, Checkout Upsells (Shopify Plus), Volume Discounts, Bundle Builders, Free Shipping Bars, AI Product Recommendations, Exit Intent Popups, and Thank You Page Offers.
Yes! Cognify works with all Shopify themes including custom themes. We use Shopify's native app blocks and checkout extensions, ensuring compatibility across all store setups.
Most merchants get their first campaign running in under 2 minutes. Our AI automatically syncs with your store and can suggest optimal product combinations immediately. No coding or technical knowledge required.
Absolutely! All plans include a 14-day free trial with full access to all features. No credit card required to start.
All plans include email support with 4-8 hour response times. Pro plans get priority chat support, and Enterprise customers receive a dedicated account manager plus onboarding assistance.